Processing time: Orders are prepared and dispatched within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Delivery time:
- China (mainland): 3-7 business days
- International: 7-14 business days
Shipping rates: Shipping costs are calculated and displayed at checkout based on your delivery address.
Customs and duties: International orders may be subject to import duties and taxes, which are the responsibility of the recipient. PLATTER is not responsible for delays caused by customs clearance.
If your package is delayed or lost, contact us at yuanluoshangmao1@163.com with your order number and we will investigate with the carrier.